Patient Portal Help
Here you will find some helpful tips on how to use the patient portal. If you have any questions that are not addressed on this page please call our office and we would be happy to help you!
Setting Up Your Portal Account
To set up your new portal account you will need the activation code given to you. Click the Patient Portal link at the top of the page and click Activate Account. Follow the steps to set up your Childs account. Please enter the patients name and date of birth in the corresponding section not the parent’s name.
How to send a message
From the main page of the portal site the very first tab is Messages. To create a new message click the New Message option at the top. You will then see a screen similar to the to the picture above. You can select the provider you see, if you are unsure of which provider you see any provider will do, your message will be addressed and sent on to the appropriate provider. Then you can select the reason that is most appropriate to your situation. Write a subject in the Subject line and then write your message in the Message box. Please note any urgent issues should be called into the office. Your portal message will be addressed within a 24 to 48 hour time period.
How to download a Summary
To download a document with immunizations, vitals, medications, etc, you will need the Chart tab.
When you click on the Chart tab you will then have a list of 14 different options that you can make a summary of. You can create a summary of just one item on the list or a document with several items from the list at once. To create a document you will have to click in the box next to the option or options you want a summary of. You can then view the document by clicking Create a Summary. You will then see a document that looks similar to the picture above. To print this document right click on the document and select print.
How to Request a Refill
Requesting a refill is easy! Select the Meds tab, you will then see a list of your or your child’s
medications. Click in the box next to the medication or medications that need refilling and click
Request a Refill. Your request will be processed in 24 to 48 hours. Remember you can request
a refill before you are completely out of medication! You can also change your pharmacy, create
a message and print a medication list from this section. The options are along the top.
To download a copy of the physical form you received at your child’s physical from the portal you must send a message from the portal or call our office to request one be sent to you. It will appear in the message area of your portal and you can then print out the health appraisal at home.